3CX Update 6 Alpha: Improved Call Data Records & Reports

Posted on March 31st, 2025 by Nicholas Borg, 3CX Product Manager

4 new call reports, improved filtering across inbound & outbound, user activity & call distribution.

As promised in our last reporting update, the much anticipated Update 6 Alpha brings a rewritten CDR mechanism and new reports. It cost us more time - but in return you have a better base to work from, with even more call data insights to help you make better business decisions. Read on for more details on each report. 4 new reports are now available including inbound and outbound call reports, user activity and call distribution.

Inbound Call Reports

Inbound Call Reports gives you a listing of all incoming calls. You can select all or you can filter by trunk. It will then list the following information for each call.

• Trunk - the SIP trunk / line used

• DID - the DID/DDI number

• Status - Answered or Unanswered

• Ringing & Talking time

• Total Duration

• Call Type - Local, National, Mobile or International

Outbound Call Reports

Outbound Call Reports show outbound calls allowing you to filter by SIP trunk. Additional information includes:

• Trunk - the SIP trunk / line used to make the call

• Status - Answered or Unanswered

• Ringing & Talking time

• Total Duration

• Cost

• Call Type - Local, National, Mobile or International

User Activity

User Activity to aggregate reports for a fixed time period - such as hour, day, week, month and / or yearly - answered/unanswered calls. This can be applied to user groups / groups of your choice and / or a range of extensions.

Call Distribution

Call Distribution again hourly, daily, weekly, monthly and yearly reports can be generated for a range of extensions or particular groups for a fixed time period for the chosen user group for the sum of incoming/outgoing calls.

More Granular Options & Filters

In update 6 we have added more reporting options, including:

• Select Multiple Users, Departments & Queues - we’ve expanded report functionality from single user to selection and filtering of multiple users, departments and / or queues in one go. This is useful for Managers with responsibility for multiple departments.

• Filtering Internal and External Calls - Admins can filter reports based on the call type - internal calls only and/ or external calls only.

• Report Totals - Report totals are now added to the CSV reports.

• Choose your day of the week: You can now choose from any day of the week rather than the previously hardcoded default of Monday only.

Enterprise-Grade Call Reporting On the Way

Delivering enterprise-grade quality call reporting is part of our 2025 strategy. We are making rapid progress and hope to release more features in the next beta or else update 7.

Also Included in Update 6 Alpha

Behind the scenes we’ve also been working on a range of other feature improvements. Watch out for more info on these in future alpha and beta releases. For now here’s the round up:

• Switch to multi tenant mode - no need to deploy in advance as multi tenant

• Recordings filter

• Remote access for troubleshooting

• One-click Support request

• M365 & Google Interface improvements

• Google Cloud - Google Transcription updated to new API

• Security improvements

• Ability to disable Operator Extension

• Caller ID Control for Bridges

• Web Client: Edit a number Before Calling

• CRM Lookup to put name in missed call, recording & vmail Email notifications

• Set Fax sender ID more easily configurable.